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Gong

Gong is a revenue intelligence platform for analyzing customer interactions and sales performance.

Authentication Types​

Gong supports 2 authentication methods:

  • OAuth - Create your own Gong OAuth app. Every user connects with their Gong account.

    • Pros: Full control, per-user tracking, production-ready
    • Cons: Requires Gong admin access

  • API Key - Use Gong API credentials for all users.

    • Pros: Easy setup
    • Cons: Single credential for all users

Setting up OAuth​

  1. Log in to Gong as an admin

  2. Go to Company Settings → Ecosystem → API

  1. Click Create new API key or navigate to OAuth settings

  1. Create a new OAuth application

  2. Copy the Client ID and Client Secret

  1. Configure the Redirect URL with the URL from Webrix

  2. Select the scopes (permissions) you need:

    • api:calls:read:basic (read calls)
    • api:calls:create (create calls)
    • api:users:read (read users)
    • api:calls:read:transcript (read transcripts)

  1. In Webrix, paste the Client ID and Client Secret

  2. Select the same scopes you configured in Gong

  3. Click Save Changes

Generating an API Key​

  1. Log in to Gong as an admin

  2. Go to Company Settings → Ecosystem → API

  1. Click Create new API key
  1. Copy the Access Key and Access Key Secret
  1. In Webrix, enter the API key in the format: access_key:access_key_secret